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Terms

Credit Card: Orders are charged upon pickup or prior to shipping. We accept Visa, Mastercard, Discover and American Express.

COD: Payment is made upon receipt of the completed order. There is a charge of $11.00 for shipping COD in addition to the shipping charge, which will be added to the final order.

Checks: Personal checks are only accepted after a 6 month working relationship with an established business. We have the right to refuse any check without proper forms of identification to meet our approval.

Past Due: New orders being picked up or shipped are COD for the amount of the order plus 100%, which will be applied towards past due balance until the account is current.

Returned Checks: Returned checks will incur a service charge of $15.00. We will require a credit card or cash for all future orders on any account which has 3 returned checks within 1 (one) year.

Shipping: When shipping is requested, we will ship via UPS. Orders under $25 will be billed at full shipping costs. Orders over $25 will be billed at $6.50. If being shipped to an address UPS deems as residential, a $3.00 surcharge will also be applied. Any orders being shipped to a PO Box will be shipped by US Mail for $6.00. If shipping COD, there will be an additional charge of $8.50.

Pick up and Delivery: Pick up and delivery is available within a certain geographical region. Please contact us for details and availability.

Remake Policy: If you are not satisfied with your order, we will reprint it at no additional charge, provided the following conditions are met:

  1. The order is returned within 30 days.

  2. The original order form along with a copy of the invoice is returned.

  3. Return the original source of the image and the product.
  4. Include all necessary instructions and corrections, along with a sample if color is critical.

Limit of Liability: Submitting any film, print, slide, negative, photograph or artwork to this firm for processing, printing or other handling constitutes an agreement by you. Any damages or loss by our company, subsidiary or agents, even if due to negligence or other fault of our company, subsidiary or agents will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance of the film, print, slide, negative, photograph or artwork is without other warranty or liability and recovery for any incidental or consequential damages is excluded.

Preparing Digital Files: In order to ensure a consistent workflow, high quality and timely delivery, we ask that certain precautions are taken with the submission of digital files.

Naming Files

  • File names should be limited to alpha numeric characters and underscores.
  • Please restrict the file names to 12 characters.

  • Do not use "special" characters or symbols. These characters ~ ! @ # $ % ^ & * ( ) + = { [ } ] | \ / : ; " ' < > don't make us ?.

File Properties

  • Store files in SRGB or make note that files are in Adobe98

  • Size files to at least 250 ppi or dpi

  • No extra channels or layers

  • Do not use LZW compression

  • JPG format

  • TIFF files will be processed but at a custom print price

Multiple print sizes can be made from the single image file. Please do not submit the same image as multiple files with different crops such as an 8x10, 4x6 and 5x7.

When a custom print size is required, grow the canvas of the image to a standard print size. (Example 5.5"x7.5" image on an 8x10 canvas area).

Monitor Calibration: When ordering studio prepared prints we strongly suggest verifying the calibration and viewing conditions of your monitor. We can provide you with an output viewing profile to soft proof images on your computer. Please contact us for more information about optimum color match conditions.

Studio Samples: Samples for the studio are available at a 50% discount on most products and services. Studio sample prices will not be honored during the busy season, which runs from September through December. Sample print pricing will not be honored if the account has a balance over 30 days.

Online Studio Samples: www.LookatSamples.com

We have created a website for your customers to view our products at no cost to you. This page is unbranded and without pricing to ensure your protection. Your customers can view the products we offer at their convenience with no effort on your part.

You may add a link to the website on your website for customer viewing ease. The website includes downloadable PDFs for printing purposes. Please contact us if you are in need of printed copies to distribute.

Product Availability: Pricing and available products are subject to change without prior notice. We will act appropriately in announcing changes to the pricelists, when possible.

If there is a product that you are having a difficult time finding in our published material please do not hesitate to ask. Our industry is moving at such a rapid pace that it is difficult to communicate every product offered. You could also suggest new products or services that would be helpful to your studio by emailing us or calling.

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